Contact

Email [email protected]. If you have an account, open a ticket from the Support page instead: it keeps the whole conversation in one place and you get an e-mail when we reply. We answer within one business day, Monday to Friday, Central time.

What to include

• Orders, inventory or returns: your store name and the order number.
• Billing: the date and amount of the charge. Your itemised fulfillment bill is on the Fulfillment billing page; credit receipts are under Settings.
• Something broken: the page you were on, what you expected, what happened, and a screenshot if you have one.

Sending inventory

The warehouse address for inbound cartons is given to you after your store is connected, together with labelling instructions, so that we can match each carton to your account on arrival.

Refunds

See the refund policy.